AIT Manager ®

AIT – Manager ® provides an “out of the box” IT Service Management tool to help organizations of all sizes deliver ITIL best practice processes.

Available as an “out of the box” plug and play solution in 2 core modules:

AIT Manager 1000 - Business System

The ideal solution for SME’s and departmental or remote office environments that require a quick to deploy and easy to use business support tool.

AIT Manager 2000 – Enterprise System

For organisations that require enterprise class functionality and scalability - the AIT Manager® 2000 has been specifically designed to meet the needs of medium to large and distributed environments.

AIT Manager® 1000

The AIT Manager® 1000 Business system delivers visibility, flexibility and control straight out of the box. It is the ideal solution for SME’s and departmental or remote office environments that require a quick to deploy and easy to use business support tool.

The AIT Manager® 1000 delivers a rapid return on investment, by instantly streamlining, automating and improving your IT service support capability. AIT Manager is a true plug & play business application in a box, with an entirely browser based interface, which means deployments take just a few hours across your network.

Key Features of the AIT Manager® 1000:

Adaptable ITIL best practice building blocks straight out of the box:
- Incident Management
- Problem Management
- Pre-emptive Service Level Management
100% Web browser based Interface
Fully integrated software & hardware Appliance solution
Quick to deploy, easy to use and simple to manage
Embedded 4 Step Service Improvement methodology
Customisable to seamlessly integrate within your business environment
Email integration and automation including call logging, notification and escalation
Customer/User self service management
Integrated Asset Management Database
Pre-emptive alarm & escalation management
knowledgebase management
Key system/service indicators
Real-time Management dashboard
Comprehensive management reporting
LDAP/Active Directory ready
Seamless Integration with AIT Power Manager module

AIT Manager® 2000 - ENTERPRISE System
For organisations that require enterprise class functionality and scalability - the AIT Manager® 2000 has been specifically designed to meet the needs of medium to large and distributed environments.

The AIT Manager® 2000 Enterprise system delivers ITIL Best Practice Processes straight out of the box for medium, large and/or distributed environments. The AIT Manager® 2000 seamlessly aligns the IT infrastructure with the organizations business driven goals.

The web browser based interface reduces the deployment and integration costs associated with comparable Enterprise Service Management tools. By integrating enterprise asset discovery (for hardware & software), auditing and compliance management AIT Manager 2000 provides you with complete control of your IT infrastructure.

The integrated process design engine allows you to customise the solution and design, implement and measure IT and Business related processes.

The AIT Manager® 2000 is a powerful, integrated and cost effective solution that delivers tangible and measurable business benefits.

Key features of the AIT Manager® 2000

Flexible ITIL best practice processes straight out of the box:
- Incident Management
- Problem Management
- Change Management
- Release Management
- Configuration Management
- Pre emptive Service Level Management
- IT Financial Management
100% Web browser based
Fully integrated software & hardware Appliance solution
Embedded 4 step Service improvement methodology
Easy to use, quick to deploy, simple to administer and manage
Customisable to seamlessly integrate within your corporate environment
Email integration and automation including call logging, notification and escalation
Customer/User self service management
Integrated drag & drop process designer & engine allowing your organisation to design, implement, monitor & measure IT & Business Processes
Enterprise Asset Management including Hardware & Software asset discovery, auditing (real time, scheduled & remote) and compliance management.
SNMP alert/trap monitoring & escalation management
Multi-channel pre-emptive alarm & escalation management
Enterprise knowledgebase management
Integrated Project management - create real-time process driven projects by importing existing Microsoft Project files
Key System/Service availability Management
Real-time KPI Management dashboard
Comprehensive Management reporting
LDAP/Active Directory ready
Seamless Integration with AIT Power Manager module